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Privacy Policy

Last updated: September 9, 2026

 

Phantom VIP Service (“we”, “us”, “our”) places great importance on protecting the personal information of its clients, website visitors, and individuals who contact us. This policy explains what personal information we collect, why we use it, and how you can exercise your rights.

 

To be completed before publication: replace the fields in brackets with the actual contact details of the company and the person responsible for the protection of personal information.

 

1. Person responsible for the protection of personal information

 

The person responsible for the protection of personal information is:

[Name of the person in charge]
Phantom VIP Service
Email: [professional email address]
Telephone: [phone number]
Postal address: [company postal address, if applicable]

 

You can contact this person for any questions, requests for access or correction, withdrawal of consent, or complaints relating to your personal information.

2. Personal information collected

 

We may collect the following information when you use our website, make a reservation, call us, or fill out a form:

 

  • your name;

  • your email address;

  • your phone number;

  • the information necessary for your trip, including the date, time, departure point, destination, number of passengers, luggage and any special needs that you communicate to us;

  • information relating to your booking and communications you exchange with us;

  • payment information processed through our secure payment providers, when required;

  • technical information collected automatically while browsing our site, such as IP address, device or browser type, pages viewed and connection cookies, according to your choices.

 

We ask that you do not transmit sensitive information that is not necessary for the organization of your transport.

 

3. Purposes of collection and use

 

We collect and use your personal information only for legitimate and necessary purposes, including:

 

  • to respond to your inquiries or submission requests;

  • confirm, organize, modify and carry out your transport;

  • to communicate with you regarding a reservation, a schedule change, or a service-related need;

  • process payments and prevent fraud;

  • improve our service and the experience offered on our website;

  • to comply with our legal, accounting and tax obligations;

  • to protect our rights, our safety and that of our customers.

 

We do not use your personal information for any other purpose without your consent, except when permitted or required by law.

4. Consent

 

By submitting personal information to us via a form, email, telephone or when making a reservation, you consent to its use for the purposes described in this policy.

 

You may withdraw your consent at any time, subject to applicable legal obligations and the fact that certain information may be necessary to process a booking or provide you with a requested service. To withdraw your consent, please contact our Privacy Officer.

 

5. Communications to third parties

 

We may entrust certain activities to service providers who help us operate our website or offer our services, for example:

 

  • Wix, for website hosting, forms and online bookings;

  • secure payment providers used to process transactions;

  • email, telephone, web analytics or technical support providers;

  • drivers or authorized members of our team, only when the information is necessary to carry out your transport.

 

These suppliers may have access to certain personal information to the extent necessary for their services and are required to protect it. Some information may be processed or stored outside Quebec, particularly when our technology suppliers use servers located in other provinces or countries. In such cases, we take reasonable steps to govern the disclosure and protection of this information in accordance with applicable laws.

 

We do not sell or rent your personal information.

6. Cookies and similar technologies

 

Our website may use cookies and similar technologies in order to:

 

  • ensure the proper functioning and security of the site;

  • remember your preferences;

  • measure site usage and improve its content;

  • to facilitate online booking, when these functions are activated.

 

You can manage your preferences using the website's consent banner or your browser settings. However, refusing certain cookies may limit some website features.

 

7. Preservation and destruction

 

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal, tax or accounting obligations, or to resolve a dispute.

 

When the information is no longer needed, we securely destroy it or anonymize it, where permitted and appropriate.

 

8. Security Measures

 

We implement reasonable security measures, appropriate to the nature and sensitivity of the personal information we hold. These measures include, but are not limited to, restricting access to those who need it, using secure platforms, protecting access, and implementing practices to prevent the loss, unauthorized use, disclosure, or alteration of personal information.

 

Despite these measures, no method of electronic transmission or storage is entirely risk-free. Therefore, we urge you not to send unnecessary or sensitive information via email or unsecured forms.

9. Your rights

 

Subject to the limits set by law, you may request:

 

  • access to the personal information we hold about you;

  • the correction of inaccurate, incomplete or ambiguous information;

  • information about the use or disclosure of your personal information;

  • the withdrawal of your consent, when this forms the basis of the use;

  • the processing of a complaint regarding the handling of your personal information.

 

To exercise your rights, send a written request to the person identified in section 1. We will respond within the time limits prescribed by law.

 

10. Confidentiality Incidents

 

If a privacy incident involving personal information occurs, we will take reasonable steps to mitigate the risk of harm and prevent a similar incident. Where required by law, we will notify the individuals concerned and the appropriate authorities.

 

11. Links to third-party sites

 

Our site may contain links to sites or services operated by third parties. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing them with any personal information.

12. Changes to this policy

 

We may update this policy when our practices, services, or legal requirements change. The date of the last update will appear at the top of the page. We encourage you to review it periodically.

 

13. Contact us

 

For any questions, requests or complaints regarding this policy or the protection of your personal information, please contact:

 

[Name of the person in charge]
Person responsible for the protection of personal information
Phantom VIP Service
Email: [professional email address]
Telephone: [phone number]

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